MANY HAPPY RETURNS IN STORE
down; receipt; aware; minds; proof; do; for; refund; which; cautioned; major; from;
Consumers wishing to return Christmas gifts should watch out (1) … retailers’ ploys to deny customers their legal rights, experts (2) … this week. Geoffery Woodroffe, author of Consumer Law and Practice, says: "Many retailers flout (3) … pieces of consumer law, such as the Sale of Goods Act. Most are (4) … of their obligations but rely on consumers’ ignorance.” The law on returning goods is complicated. Many consumers believe that if they change their (5)… about an item, they can return it. However, they have no right to take unwanted goods back to the shop. Many stores will (6) … , exchange or give vouchers as a geture of good will, but it is entirely (7) … to the shop’s returns policy. Most say that non-faulty items can be returned unused and in perfect condition with the original packaging, but shoppers should check before they buy. Some shops may insist on a receipt or (8) … of purchase, such as a credit-card statement, before gicing a refund. So if you do not have a (9) … because the item was a gift, you may not be able to return it. Shoppers have more rights when buying on the internet or over the phone. There is a cooling-off period starting (10) … when the consumer places the order and ending seven days after receiving the goods, during (11) … time the order can be cancelled. Proof of purchase is still needed, though, and if the item was a gift, you need to know the date that it was received by the buyer. Consumers (12) … have the right to return goods bought on the high street or internet if they are not "as described, or satisfactory quality or fit for purpose.” This includes all goods, including selling items.
Keys: (1) for; (2) cautioned; (3) major; (4) aware; (5) minds; (6) refund; (7) down; (8) proof; (9) receipt; (10) from; (11) which; (12) do;
|
